Last Updated: 4 March 2025

Introduction

At Revoak Limited, we understand that managing finances can be challenging, particularly in difficult life circumstances. As an FCA and ICO-regulated credit broker, we are committed to providing a supportive and inclusive service for all our consumers, especially those in vulnerable situations. This policy outlines our commitment to fair treatment, transparency, and assistance for vulnerable consumers.

Understanding Vulnerability

We recognise that vulnerability can take many forms and is not always visible. It may arise from:

• Financial difficulties
• Health conditions
• Life events
• Other personal circumstances

We are committed to empathising with our consumers’ needs and providing the necessary support throughout their financial journey.

Our Role as a Broker

It is important to understand that Revoak Limited is a broker, not a lender. Our primary role is to help consumers find suitable loan options through our panel of FCA-regulated lenders. When you apply through our website, we aim to match you with lenders who may offer financial solutions based on your individual circumstances.

Consumer Protection and Regulatory Compliance

As a regulated credit broker, we comply with FCA and ICO regulations, ensuring that all interactions, particularly with vulnerable consumers, are handled with care and meet the highest standards of consumer protection.

Ensuring Fair Treatment and Transparency

We follow the FCA Consumer Duty principles, ensuring that all consumers are treated fairly, ethically, and transparently. We provide clear and easy-to-understand information about:

• Our services
• The application process
• How to opt out of communications
• How to update contact preferences

Assistance for Vulnerable Consumers

We respect your privacy and personal choices.

• If you wish to prevent future applications from being submitted using your details, we are happy to accommodate this request for a specified period.
• If you identify yourself as a vulnerable consumer and would like to place a hold on applications, please email us at [email protected] with your request. If you are comfortable, you may provide a reason, and we will do our best to assist you.

Language Support

We strive to ensure the information on our website is clear and easy to understand. If you need assistance in understanding our services or have feedback about the language used, please email us at [email protected].

• If English is not your primary language, you can translate the webpage using Google Translate or browser translation tools in Chrome or Safari.
• For further queries or clarification, please contact us, and we will be happy to assist.

Email: [email protected]
Phone: 01202 122 280

While we cannot process applications over the telephone, we are more than happy to guide you through the application process.

Safeguarding Your Information

Your personal and financial information is protected under strict data security policies, ensuring compliance with relevant regulations.

For full details on how we collect, store, and use your data, please see our Privacy Policy: Privacy Policy

Listening to Your Feedback

We are committed to continuously improving our services and support for vulnerable consumers. Your feedback is invaluable to us. Please share your thoughts and experiences to help us improve further.

Application Outcomes

We understand that not all applications may be successful. To increase approval chances, we partner with a diverse range of lenders who consider various credit histories and income sources.

If you have concerns about your application outcome, please reach out to us.

Other Support Services

If you require additional financial, emotional, or specialist support, the following independent organisations may be able to assist you:

Organization	Area of Support	Website	Phone Number
Samaritans	Emotional support, suicide prevention	www.samaritans.org	116 123 (24-hour helpline)
Mind	Mental health and bereavement support	www.mind.org.uk	0300 123 3393
Alcoholics Anonymous (AA)	Alcohol addiction support	www.alcoholics-anonymous.org.uk	0800 9177 650
GamCare	Gambling addiction support	www.gamcare.org.uk	0808 8020 133
Carers UK	Support for carers	www.carersuk.org	0808 808 7777
Age UK	Support for elderly care	www.ageuk.org.uk	0800 678 1602
National Debtline	Free debt advice and support	www.nationaldebtline.org	0808 808 4000
Citizens Advice	Legal, financial, and personal support	www.citizensadvice.org.uk	0800 144 8848
Refuge	Domestic abuse support	www.refuge.org.uk	0808 2000 247
Women’s Aid	Domestic violence support	www.womensaid.org.uk	0808 2000 247
The National Domestic Abuse Helpline	Domestic abuse helpline	www.nationaldahelpline.org.uk	0808 2000 247
Relate	Relationship counseling and family support	www.relate.org.uk	0300 003 0396
Shelter	Housing and homelessness support	www.shelter.org.uk	0808 800 4444
Family Lives	Family support and advice	www.familylives.org.uk	0808 800 2222
British Dyslexia Association	Dyslexia support	www.bdadyslexia.org.uk	0333 405 4555
CALM (Campaign Against Living Miserably)	Suicide prevention and mental health	www.thecalmzone.net	0800 58 58 58
MoneyHelper	Financial education and money advice	www.moneyhelper.org.uk	0800 138 7777
Turn2Us	Financial hardship support	www.turn2us.org.uk	0808 802 2000
Scope	Disability equality and support	www.scope.org.uk	0808 800 3333
Macmillan Cancer Support	Cancer support	www.macmillan.org.uk	0808 808 0000
Crisis	Homelessness support	www.crisis.org.uk	0300 636 1967
UK Visas and Immigration (UKVI)	Immigration advice and services	www.gov.uk/contact-ukvi
Migrants’ Rights Network	Immigration and migrants' rights	www.migrantsrights.org.uk
NACRO	Rehabilitation support for ex-offenders	www.nacro.org.uk	0300 123 1999
Unlock	Support for people with criminal convictions	www.unlock.org.uk	01634 247350
Language Line Solutions	Translation and interpretation services	www.languageline.com	0800 169 2879
Mencap	Support for people with learning disabilities	www.mencap.org.uk	0808 808 1111
National Autistic Society	Support for people with autism	www.autism.org.uk	0808 800 4104
BILD (British Institute of Learning Disabilities)	Support for people with learning disabilities	www.bild.org.uk	0121 415 6960
PIP (Personal Independence Payment)	Financial support for people with disabilities	www.gov.uk/pip	0800 121 4433
Learn Direct	Adult education and skills development	www.learndirect.com	0800 101 901
National Literacy Trust	Support for literacy improvement	www.literacytrust.org.uk	020 7587 1842

For a full list of support organisations, please visit their websites or contact them directly.

Contact Us

Email: [email protected]
Phone: 01202 122 280
Postal Address:
Revoak Limited
Suite A, Floor 2
Avalon, 26-32 Oxford Road
Bournemouth, BH8 8EZ

We are here to assist you and answer any questions you may have.

© 2025 Revoak Limited. All rights reserved. GreyLoan.co.uk is a trading name of Revoak Limited.